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Symptom

Describe how the user recognized the problem - got an error page or message, the system stopped, etc.

Problem

What is the actual problem in the system

Keywords

alerts, alert page

Solution

  • Check if the Enable Alert Notification in the Notification settings is selected
  • Ensure that you have adequate access rights to receive alerts
  • Check if the recent alerts are visible on the monitoring dashboard
  • Check if the SMTP server is functioning
  • Check if the e-mail ID set to receive e-mail alerts is appropriate
  • Ensure that AdaptiveJobServer instance is enabled
  • Check the SMTP settings in the AdaptiveJobServer instance destination

Additional Information

You can send a CR document to the e-mail ID you set to test if the SMTP is working as expected.

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