Describe how the user recognized the problem - got an error page or message, the system stopped, etc.
What is the actual problem in the system
alerts, alert page
- Check if the Enable Alert Notification in the Notification settings is selected
- Ensure that you have adequate access rights to receive alerts
- Check if the recent alerts are visible on the monitoring dashboard
- Check if the SMTP server is functioning
- Check if the e-mail ID set to receive e-mail alerts is appropriate
- Ensure that AdaptiveJobServer instance is enabled
- Check the SMTP settings in the AdaptiveJobServer instance destination
You can send a CR document to the e-mail ID you set to test if the SMTP is working as expected.