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Symptom

1. The BWA Query failed with exception error "The index is temprary not available": 

  

2. "BIA searching not functioning" error shows in system check:

  

 3. In python Admin Tool, all indexes are in assigning state and there's a red lock at left bottom:

  

4. In TREXIndexServer trace file, there're some info traces:

indexserver TREXIndexServer.cpp(00427) : Suspend Mode: 1

Problem  

The whole BWA landscape is suspended and the indexservers cannot work normally.

Solution

 1. Go to python Admin Tool -> Services -> Action

 2. Uncheck the option "Suspend Landscape" 

  

    

 

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