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Error Scenarios

Scenario 1

Symptom

Central Content Node (CCN) is currently unavailable. 

Problem

CCN is down due to update or due to some infrastructure issues.

Solution

Please raise a ticket for the Cloud Ops team using component Cloud Ops - XX-INT-CLD-HCI-PI


Scenario 2

Symptom

Could not connect to Central Content Node, as the Content Catalog destination is not configured.

Problem

Service User configuration is missing.

Solution

Please raise a ticket for the Cloud Ops team using component Cloud Ops - XX-INT-CLD-HCI-PI.


Scenario 3

Symptom

Unable to copy package or download artifacts/ unable to open artifacts.

Problem

 The service user does not have required role configured in ccn application.

Solution

Please raise a ticket for the Cloud Ops team using component Cloud Ops - XX-INT-CLD-HCI-PI.

 

Scenario 4

Symptom

Query Modeler does not fetch list of entities while modeling the query in HCI Eclipse Tooling.

Detailed Description

When you launch the query modeler by clicking on Model Operation, the modeler fails to fetch entities from the SuccessFactors system.

Solution

This is an issue with Eclipse memory. You have to modify the eclipse.ini file by following the detailed steps mentioned here.