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Symptom 1

Open Support Desk Tool URL: http(s)://<j2ee_server>:<j2ee_port>/irj/servlet/prt/portal/prtroot/com.sap.ip.bi.supportdesk.default

 Press button “Reload configuration

 

2 RED Flags:

Port '8000' of WAS Hostname (<j2ee_server>:<j2ee_port>) is not identical with HTTP Port '8101' of WebAS ABAP system. HTTP Port of Message Server (profile parameter ms/http_port) is retrieved from ABAP system. Port '8000' is properly HTTP Port of Application Server.

Port '8000' of ITS Hostname (<j2ee_server>:<j2ee_port>) is not identical with HTTP Port '8101' of WebAS ABAP system. HTTP Port of Message Server (profile parameter ms/http_port) is retrieved from ABAP system. Port '8000' is properly HTTP Port of Application Server.

 

Resolution

Open the URL: http:// <j2ee_server>:<j2ee_port>/irj/portal

Navigate to:

1.“System Administration

2.“System Configuration

3.Select from the tree “Systemlandscape

4.double click on ”SAP_BW

 

5.Scroll to the properties "ITS Host Name":

6.Change to the port which is detected by Support Desk Tool, in our example, the port should be changed from

<j2ee_server>:8000   (example port!) Wrong port! See error in Support Desk Tool.

to:

<j2ee_server>:8101  (example port!) Correct port! See error in Support Desk Tool.

7.After change the port to the correct one, press “save” button.

 

Technical background:
The host name and port are retrieved from the ABAP system and returned by function module RSBB_URL_PREFIX_GET. More details can be found in SAP Note:
805344 - How URLs are generated automatically in BW.

 

8.Repeat the steps for the Web AS Host Name:

 In our example, the port should be changed from
<j2ee_server>:8000   (example port!) Wrong port! See error in Support Desk Tool.

to:

<j2ee_server>:8101  (example port!) Correct port! See error in Support Desk Tool.

 

9.After change the port press “save” button to save the settings.

10.Check support desk tool again, by pressing “Reload configuration” button.

Back to the main page.

 

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