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Purpose

The purpose of this page is to give an overview about SAP S/4HANA Utilities for Customer Engagement in a nutshell.

Overview

SAP S/4HANA Utilities for Customer Engagement (S4CRM) is a simplified version of SAP CRM for Utilities embedded in S/4HANA

Release Overview

Release 1.0 S4CRM 100  IS-UT 802 S/4HANA 1709

Release information note: 2579045 - SAP S/4HANA for Customer Management 1.0 - Release Information Note 
                                          2604207 - SAP S/4HANA for Customer Management 1.0 - Delivery Customizing

SAP Help: SAP S/4HANA for Customer Management 1.0

Release 2.0 S4CRM 200 IS-UT 803 S/4HANA 1809

Release information note: 2598310 - SAP S/4HANA for Customer Management 2.0 - Release Information Note
                                          2730411 - SAP S/4HANA for Customer Management 2.0 - Delivery Customizing

SAP Help: SAP S/4HANA for Customer Management 2.0
                 Utilities SAP S/4HANA for Customer Management 1809 FSP01
                 Utilities Business Functions for SAP S/4HANA for Customer Management

                 SAP S/4HANA 1909 Feature Scope Description, chapter 4.3.2 Utilties

Release 2.04 S4CRM 204 IS-UT 804 S4HANA ON PREMISE 1909 

Release information note: 2841019 - SAP S/4HANA Service in SAP S/4HANA 1909 - Release Information Note

For S/4HANA Utilities for customer engagement we published a new cookbook on SAP Help Portal, based on the 1909 release.
Community Blog: SAP S/4HANA for customer management

Release 2.05 S4CRM 205 IS-UT 805 S4HANA ON PREMISE 2020   

Release information note:                  

Licenses for Customer Management


S4/HANA Utilities for Customer Management provides two licenses, deliver with release S/4HANA 1809 .  The Basic CIC Edition provides a limited set of functions and screens. The Enterprise Edition enables the user to access all customer management functions in S/4HANA Utilities. Here see the sap documentation as well.

The following functions are available in the Basic CIC Edition:

  • Identification Screen
  • Business Partner Overview
  • Premise Overview
  • Contract Accounts
  • Technical Master Data
  • Interaction Records
  • HANA Free Text Search
  • Transaction Launcher

The following functions are available in the Enterprise Edition:

  • All functions in the Basic CIC Edition
  • Billing Information and Correction
  • Budget Billing
  • Meter Reading
  • Financial Inquiries
  • Payment Data
  • Payment Plan
  • Payment Scheme
  • Collections:
  • Collection Fact Sheet
  • Collection Work Items
  • Collection History
  • Fast Move-In/Out
  • Device Overview
  • Recent Parked Document
  • Account Balance:
  • Account Balance Overview
  • Account History
  • Open Item List
  • Payment List:
  • Payment Search
  • Dunning History
  • Promise to Pay List
  • Instalment Plan List
  • Sales Contract Overview

Enable Enterprise Edition

Initially, the system is delivered in the Basic CIC Edition and can be set to the Enterprise Edition using the feature activation. If you have licensed the Enterprise Edition of S4/HANA Utilities for Customer Management,
you also need to activate the feature IU_CMS4_ENTERPRISE_EDITION. Here ensure that the notes 2749108 (first) and 2794644 (second) are implemented. Over the transaction CRM_ISU_FEATURE activate the feature "IU_CMS4_ENTERPRISE_EDITION".
As well see the blog Activation of S/4HANA CM for Utilities features
https://answers.sap.com/questions/13039648/activation-of-s4hana-cm-for-utilities-features.html

Contractual Assignment

For the procurement of the licenses see the kba 1660069 with the mentioned contact information.

Business Functions

Release S4HANA ON PREMISE 1909 S4CRM 204

In release 1909 the Customer Engagement (S4CRM) is included, no Add-On anymore and no business functions CRM_UT* need to be activated.

Additional Information

Parallel use of SAP CRM and SAP S/4HANA for customer management, see SAP Help: Product Overview

The parallel use of SAP S/4HANA for customer management and SAP CRM is supported for specific scenarios. For more information, see SAP Note 2712193 Information published on SAP site

Business Role

S4C-U´T-IC 

Related Content

Related Documents

Cookbooks and Guidelines for SAP S/4HANA Utilities for Customer Engagement

Related SAP Notes/KBAs


SAP Note 83020: What is consulting, what is support

SAP KBA 12345: This is an example KBA link

(Use the following Hyperlink with SAP Note/KBA number at end: https://launchpad.support.sap.com/#/notes/123456)
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