A certain credit item gets a dunning level. This result is unexpected.
It is possible that a document contains debit and credit items. Such a document is considered as "complete" document and in this case the credit items get also a dunning level. But only under the condition that the total amount of the document is not negative.
Or with other words: is the credit item part of a document with at least one debit item and the total amount is not negative, the credit item gets a dunning level as well.
- Before the dunning is created, it could be useful to clear the credits with the receivables with the account maintenance functionality.
- With a customer function module for FI-CA event 0304 it is possible to influence the result so that a credit item never gets a dunning level.
FPVA, Mahnvorschlagslauf, Mahnen, falsche Mahnstufenermittlung, Guthaben bekommt Mahnstufe