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Purpose

Gives an overview about this new feature.

Overview

By activating this feature, it is possible to display different correspondence partner for a business agreement (contract account) in CRM in the roles UTIL_IC and UTIL_SALES.

Prerequisites

  • This feature is only valid for Utilities Industry and it is delivered with CRM release 7.13.

  • This feature exists since versions CRM EHP4 SP09 and CRM EHP3 SP15.

  • With note 2514345 a new feature to enable correspondence partner master data management is delivery.
    Apply all the notes mentioned in note 2514345 and do the manually steps.
    Execute two following reports via transaction SE38:

               ECRM_COPY_FKKVKCORR_CUST_TOCRM    this report will copy related customizing from ERP to CRM system.

               ECRM_FKKVK_CORR_TO_BUAG_CORR         this report will copy information for corresponding partner (database table FKKVKP_corr) from ERP to related CRM database table for existing Business Agreements in CRM system.

Activation  

  • To be able to use this feature, you have to activate the soft switch IU_BUAG_CORRESP_TYPES in transaction: CRM_ISU_FEATURE. 
  • The correspondence data is displayed in the new view IUBUAG/BuagCorrespBP and updated in table CRMM_BUAG_CORR.
  • Note: Since it was not possible to offer a switch in FI-CA on the ERP side, the correspondence data is now generally replicated to CRM and stored in the table CRMM_BUAG_CORR. 
              Because it is not allow to replicate only certain data from the contract account, it is not possible to prevent this without modification.

Related Content

Related SAP Notes/KBAs

2968808 - checkbox SUBSTITUTE not transferred from CRM to S/4 part 2
2968795 - Activity key is not copied via report ECRM_FKKVK_CORR_TO_BUAG_CORR
2935141 - Dump when reprocessing BUAG_MAIN because of CRMM_BUAG_CORR
2865125 - Error CRM_BUPA_FRG0130 478 raised during BDOC processing
2840722 - SMW01 BUAG_MAIN dump CRMM_BUAG_CORR

Common issues with the replication of correspondence data 

Correspondence data are not replicated during request load of contract accounts to CRM

Symptom

Create a manual request TA: R3AR2 to transfer the contract account from IS-U to CRM.
After running TA: R3AR4 the correspondence data is empty in the BDOC container of BUAG_MAIN.

Solution

The correspondence data are not loaded with a request load.

After the contract account ist loaded to CRM, to bring the values for corresponding partners run the report ECRM_FKKVK_CORR_TO_BUAG_CORR in CRM.

Performance issue of business agreements

Symptom

If a business partner has a lot of business agreements performance issue can occur during the replication and also in the identification.

Solution

Apply note 2924558.

Activity key is not replicated to CRM

Symptom

The activity key (ACTIVITY_KEY) is not replicated from ERP to CRM and updated on table "CRMM_BUAG_CORR".

Solution

Apply note 2968795.

BDOC error  CRM_BUPA_FRG0130 478 or 479

Symptom

Get BDOC error  CRM_BUPA_FRG0130 478 or CRM_BUPA_FRG0130 478 479 on replication contract accounts from ERP to CRM.

Solution

Apply note 2865125.

Dumps with DBSQL_DUPLICATE_KEY_ERROR in SAPLCRM_BUPA_FRG0130_SAVE.

Symptom

An upgrade is done to CRM 7.13 patch SP15 or CRM 7.14 patch SP09. The replication of BDocs of the type BUAG_MAIN fails. A restart leads to a program termination.

Category: ABAP Programming Error Runtime error DBSQL_DUPLICATE_KEY_ERROR  Exception CX_SY_OPEN_SQL_DB ABAP  Program SAPLCRM_BUPA_FRG0130_SAVE

The error analysis refers to the database table "CRMM_BUAG_CORR".

Solution

Implement the following SAP Notes mentioned in note  2840722:

2819139
2806407
2847439
2855167


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