Purpose
This section will explain where and how Meter readings are used within the CRM webclient for Utilities.
Overview
Meter readings are used in the UTIL_IC business role. The Interaction Center agent can use the Meter Reading work center to enter a meter reading.
Meter readings can be also displayed, changed and created within the Bill correction workbench.
During the execution of certain processes in the CRM contract management process, it is possible to enter meter reading data in the Interaction Center.
The Meter reading functionality in CRM webclient uses often the ERP functionality (by RFC calls). That's why the meter reading customizing in ERP is also relevant for CRM.
Technical information
Packages
| Package | Description |
|---|---|
| CRM_IU_IC_6X_MR | Utilities: IC WebClient - Meter Reading |
| CRM_IU_IL_MR | Utilities: Generic IL Implementation - Meter Reading |
Classes / Interfaces
| Class | Short description |
|---|---|
| CL_CRM_ISU_IL_MR | Generic Interaction List Implementation: IS-U MR Data Entry |
| CL_CRM_ISU_IL_MR_EXT | GENIL for MR Extended |
| CL_CRM_ISU_IL_MR_FILTER | Filter for MR |
| CL_CRM_ISU_IL_PC | Generic IL Implemetation of IS-U Period Consumption |
| CL_CRM_ISU_MR_TOOL | MR tool |
| CL_CRM_ISU_AMI_BASICS | General Class for AMI |
BAdI's
| BAdI / Interface | Short description |
|---|---|
ISU_IL_MRDOC / IF_EX_ISU_IL_MRDOC → BAdI is located in the corresponding ERP system | BADI for CRM Integration Meter Reading Results Influence or redefine the display of the meter reading results to be changed and the display of the meter reading result history |
Structures
Components (BSP Applications)
| Name | Short description |
|---|---|
| IUICMR | IC Utilities Meter Readings |
| IUICMRD | IC Utilities Meter Readings - Details |
| IUICMREXT | IC Utilities Meter Readings - History |
| IUICPCT | IC Utilities Periodic Consumption - Temporary Data |
Customizing
Data base tables
Related Content
Related Documents
SAP Help Portal:
Meter Reading in Contract Management