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Purpose

This section will explain where and how Meter readings are used within the CRM webclient for Utilities.

Overview

Meter readings are used in the UTIL_IC business role. The Interaction Center agent can use the Meter Reading work center to enter a meter reading.
Meter readings can be also displayed, changed and created within the Bill correction workbench.
During the execution of certain processes in the CRM contract management process, it is possible to enter meter reading data in the Interaction Center.

The Meter reading functionality in CRM webclient uses often the ERP functionality (by RFC calls). That's why the meter reading customizing in ERP is also relevant for CRM.

Technical information

Packages

PackageDescription
CRM_IU_IC_6X_MRUtilities: IC WebClient - Meter Reading
CRM_IU_IL_MRUtilities: Generic IL Implementation - Meter Reading

Classes / Interfaces

ClassShort description
CL_CRM_ISU_IL_MRGeneric Interaction List Implementation: IS-U MR Data Entry
CL_CRM_ISU_IL_MR_EXTGENIL for MR Extended
CL_CRM_ISU_IL_MR_FILTERFilter for MR
CL_CRM_ISU_IL_PCGeneric IL Implemetation of IS-U Period Consumption
CL_CRM_ISU_MR_TOOLMR tool
CL_CRM_ISU_AMI_BASICSGeneral Class for AMI

BAdI's

BAdI / InterfaceShort description

ISU_IL_MRDOC / IF_EX_ISU_IL_MRDOC

→ BAdI is located in the corresponding ERP system

BADI for CRM Integration Meter Reading Results

Influence or redefine the display of the meter reading results to be changed and the display of the meter reading result history
in the Interaction Center WebClient (GENIL component ISUMR).

 

Structures

 

Components (BSP Applications)

NameShort description
IUICMRIC Utilities Meter Readings
IUICMRD IC Utilities Meter Readings - Details
IUICMREXTIC Utilities Meter Readings - History
IUICPCTIC Utilities Periodic Consumption - Temporary Data

 

Customizing

 

Data base tables

 

Related Content

Related Documents

SAP Help Portal:

  Enter Meter Reading  

  Meter Reading in Contract Management  

  Bill Correction  

Related SAP Notes/KBAs

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