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Premise Overview

  



Purpose

The purpose of this site is to quickly desribe how the premise overview is used.

Overview

A call center agent gets a quick overview of the data environment of a confirmed premise, and details of related objects.  For example, connection object, point of delivery, devices, contracts, service orders/notifications, clarification cases, disconnection/reconnection documents, consumption and billing information, etc. The new data environment is premise-centric, i.e. not restricted to the current business partner living at the premise. It review the contract history of a premise, as well as details about the current owner, past owners and business agreements.
The information contained in this view is not restricted to the current business partner living at the premise or to the currently confirmed business partner.
An activity graph is shown, visualizing premise related information on a timescale (e.g. contract periods or disconnection time frames). 

Prerequisites

Available with CRM 7.0 EhP3, activate the business function CRM_UT_ER_3. 

Component

IUITOUIU
IUITOUIU/TODetailViewSet  here the display of the views can be confgure.

Access Premise Overview

Search for a premise by address and confirm it. Go to the navigation bar entry "Premise Overview".  

Select Premise node in the Premise Overview tree and look at the detail views on the right-hand side. 
You shall be able to see information related to the below objects. 



Activity Graph  

You should be able to see the premise related activities details in the graph about Contracts, services notifications, service orders, disconnections, meter readings, budget billing plan, invoices, and payments.

Premise 

You should be able to see the details related to the premise. 

Premise Notes

You should be able to edit the notes. 

Installations

You should be able to see all the installations for the premise. 

Business Partners

You should be able to switch between active and historical business partner views by clicking View All/View Open button. 

Business Agreements

You should be able to switch between active and historical business agreement views by clicking View All/View Open button. 

Contracts

You should be able to switch between active and historical contracts views by clicking View All/View Open button. 

Devices

You should be able to see all the devices installed in the premise. 


Select Point of Delivery node in the Premise Overview tree and look at the detail views on the right-hand side. 
You shall be able to see information related to the below objects.

Point of Delivery

You should be able to see the details related to POD.

Contracts

You should be able to see the contracts.

Quotations 

You should be able to see the quotations.

Consumption profiles

You should be able to see the consumption profiles. 

Supply Scenario

You should be able to see the details of the corresponding supply scenario.   


Select Contract node in the Premise Overview tree and look at the detail views on the right-hand side. 
You shall be able to see information related to the below objects.

Image/data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Contracts

You should be able to see the contracts.

Details

You should be able to see the details of a contract.

Meter reading history

You should be able to see meter reading related to the contract.

Consumption graph

You should be able to see the consumption displayed in a grahpic.

Consumption

You should be able to see the  consumption displayed in a table. 

Related Content

Related Documents

 Release Notes: Feature Premise Overview

Related SAP Notes/KBAs

SAP Notes:

3035353-BSP error when navigating to premise overview
3013356 - Unnecessary wrapping after entering long texts in notes
2725103 - CRM UTIL: Clarification Case Details not bound on Premise Overview
2719479 - CRM UTIL: Service Order Details not bound on Premise Overview
2723383-  CRM UTIL:  Disconnection Document Details not bound on Premise Overview
2558505 - Premise Overview: Disconnection Objects sorted incorrectly after pressing the View Open/View All buttons
2520989 - Confusing sorting of objects in premise overview
2473020 - Owner Allocation view displays error in Premise Overview screen
2352472 - Premise overview displays data from previous contact processing
2339674 - Premise overview changes to change mode after selecting a business agreement
2323275 - Premises overview: Contract changing processes cannot be started
2302223 - Premises overview: Deletion of newly created equipment not possible
2280015 - Premise Overview will keep the last choice of showing buags
2270735 - Performance issue with Premise Overview and Business Agreement
2077740 - Premise overview: There is a performance problem
1989077 -FCC: Error message FKK_CRM 011 on Premise Overview


SAP KBA's:

2265156 - Service notification selection on CRM is very slow
2234647 - Consumption data is not shown in the premise overview
2165131 - CRM-IU:Premise Overview - Activity Graph not showing anything
2167402 - CRM-IU: Invoices not displayed in the premise overview
2157668 - CRM-UI: Owner data is not shown in the premise overview
2035692  - CRM-IU: Premise overview assignment blocks
1988629 - CRM-UI: BP/Buag not filled in the Premise Overview







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