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Symptom

Display consumption graph and activity in premise overview is not opening in business role UTIL_IC or a copy of them.

As announced by Adobe, the update and distribution of the Flash Player was stopped at the end of 2020.  Microsoft, Google, and Mozilla have announced to stop the support of Adobe Flash end of 2020 as well.
Here see also the blogs "Flash & The Future of Interactive Content" and "How to keep Enterprise Flash Applications accessible in 2021"

Solution

For CRM 7.0 EHP4 apply note 2983030  to switch to UI5 based graphs.
Implement also notes 3015141 and 3031050

See also the note 2885192.

Ensure that the SICF service node CRM_IU_UI5_CHRT is active under: /sap/public/bc/ui5_ui5/sap/ in TA: SICF.

Note: Our new UI5 graph doesn't support IE since Microsoft will end support for IE in Aug. 2021. Use other browsers instead.

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