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Here you can find a collection of frequently asked questions for the support and operation of SAP applications on Microsoft Azure.

Support

Where can I get more information about running SAP on Azure?

For information about running SAP on Microsoft Azure, see the document SAP on Microsoft Azure.

Are there any customer references for using SAP on Azure?

For more information, see the Customer Success Stories at http://azure.microsoft.com/en-us/campaigns/sap

Which prerequisites must be met to operate my SAP application on Azure?

Beside the Azure support contract prerequisites, you need to follow special guidelines to operate your SAP applications with Microsoft Azure. These guidelines cover technical prerequisites for the setup of SAP Enhanced monitoring, network and storage. For detailed documentation, see SAP Note 2015553.

Do I need an Azure support contract?

Yes, you need an Azure support contract in place with Microsoft. For further suport contract prerequisites, check SAP Note 2015553: Support Prerequisites.

Which Azure instance types, guest operating system and database versions does SAP support on Azure?

SAP supports all Azure instance types, guest operating system and database versions, that are listed in SAP Note 1928533.

Can I consult SAP support without having enabled SAP Enhanced Monitoring?

Unfortunately, SAP is not able to provide support without having detailed configuration and resource utilization counters available from the underlying Azure infrastructure. These counters are kept as snapshot and history data by setting up the SAP Enhanced Monitoring. Without these counters, SAP applications fly "blindly" on the underlying infrastructure and SAP support cannot help. For more information, see the following blog Azure Extended Monitoring for SAP.

Can I operate my SAP applications on Linux or HANA with Microsoft Azure?

Yes, you can use specified versions of Red Hat Enterprise Linux and Suse Linux as guest operating system. For Linux versions supported, see SAP Note 1928533.
For details in support of HANA, see SAP Note 2316233.

Is TREX, MaxDB or LiveCache supported with Microsoft Azure?

Yes, all these products are supported with the versions that are listed in SAP Note 1928533.

Is SAP BusinessObjects Business Intelligence (SAP BI) supported with Microsoft Azure?

Yes, the SAP BusinessObjects BI platform is supported with all versions that are listed in SAP Note 2145537.

Is SAP NetWeaver MDM supported with Microsoft Azure?

Currently, we have no plans to support MDM with Microsoft Azure.

Does SAP support managed disks with Microsoft Azure?

SAP supports premium managed disks whereas standard managed disks canot be supported due to a lock of performance transparency. For support of premium managed disks, see SAP Note 1928533.

What happens to my SAP license when I migrate my SAP NetWeaver based application to Microsoft Azure?

For SAP systems running on Microsoft Azure infrastructure, SAP has changed its calculation of the hardware key for SAP license generation and checking. This change was released with a specific kernel patch on all SAP kernels of release 7.21 and higher. If your SAP system was setup on Microsoft Azure infrastructure with a lower SAP kernel patch level or if you moved or cloned your system from the Hyper-V infrastructure, your SAP license will become invalid and a temporary license will be created by default.

For details check the following SAP Notes:

  • 2243692: Linux on Microsoft Azure (IaaS) VM: SAP license issues
  • 2035875: Windows on Microsoft Azure: Adaption of SAP license

What happens to my SAP license when I copy, move or restore a VM running SAP NetWeaver based applications with Microsoft Azure?

We described the behavior of the SAP license in SAP Note 2327159: SAP NetWeaver License Behavior in Virtual and Cloud Environments.

How do I log a support call?

To log a support call at SAP contacting Microsoft Azure support, open an OSS ticket at component BC-OP-NT-AZR for Windows and BC-OP-LNX-AZR for Linux.

Technical Questions

Do you have any recommendation how I reach optimal disk performance in Azure and where to look for in case of bad performance of my VM?

For tips on the setup of the storage and MS SQL Server configuration to reach optimal performance in Microsoft Azure and for performance troubleshooting, see Performance Tips and Troubleshooting in Microsoft Azure.

How can I automatically deploy SAP software on Azure?

Instead of installing SAP Systems on Microsoft Azure manually, SAP is also providing a new way that allows you to deploy a variety of systems on those platforms fully automated with just a few clicks. In SAP Cloud Appliance Library, you simply register your cloud account, select the desired product and SAP takes care of the delivery, deployment and initial configuration of the SAP software. You there find free Trials and Developer Editions of SAP products which come with demo content as well as community support. Also, a variety of production ready systems are available which come with standard SAP support in case it is required.

How can I test the latency between my home location and the next Azure datacenter?

To be able to reach valuable performance in your SAP application, sufficient performance of the underlying connection to the Azure datacenter is essential. Therefore, check your Internet connection using one of the Azure speed test tools which are available at http://www.azurespeed.com and http://azurespeedtest.azurewebsites.net.

As VPN routes over Internet connections and the routing itself can change from time to time, it is important to check the speed test tool(s) on a regular base. If you observe very poor performance using Azure speed test, contact your Internet Service Provider to fix your connection. In that case, Microsoft or SAP support cannot help.

The response time you measure using Azure speed test, should remain below 220 msec, as indicated in the table below:

Quality of response timeMeasured response time
Good200 up to 220 msec
Better150 msec
Bestless than 80 msec
Too lowmore than 220 msec

 

Where do I put the SAP transport directory if I have my production system on-premise and my development system on Azure?

You can configure a common transport directory for both systems. For details on how to integrate your SAP Azure systems into the common correction and transport system in Hybrid-IT, follow the guidelines of the SAP NetWeaver on Microsoft Azure Virtual Machine Services – Planning and Implementation Guide which is available at https://azure.microsoft.com/documentation/articles/virtual-machines-windows-sap-get-started/.

How do I print from Azure?

Setting up your on premise TCP/IP based network printers in an Azure VM's is overall the same as in your corporate network, assuming you do have a VPN Site-To-Site tunnel or ExpressRoute connection established. For details on how to print with your printer in the local network in Hybrid-IT, follow the guidelines of the SAP NetWeaver on Microsoft Azure Virtual Machine Services Planning and Implementation Guide which is available at https://azure.microsoft.com/documentation/articles/virtual-machines-windows-sap-get-started/. 

How do I backup VMs and DB in Azure?

For details on backing up your database in Microsoft Azure, follow the guidelines of the DBMS Deployment Guide for SAP on Microsoft Azure Virtual Machine Services which is available at https://azure.microsoft.com/documentation/articles/virtual-machines-windows-sap-get-started/.

I cannot connect to my SAP system running inside my Azure virtual machine. The SAPGUI connection throws an error 'partner ... not reached'.
What can I check?

To connect to your SAP system running inside an Azure virtual machine from a local SAPGUI running on your local PC/server, you need to make sure, that:

  • the firewall running in your Azure VM is set up in a way, that ports needed like sapdp<instancenr> (==3200 for instancenr 0), sapgw<instancenr> (==3300 for instancenr 0) can be accessed from outside the VM.
  • the endpoints of your Azure VM are configured in a way, that at least the dispatcher port is open. To maintain the endpoints that can be reached from outside your VM, go into the Azure portal -> virtual machines -> select your virtual machine -> endpoints. Add at least the tcp connection for port 32<instancenr> to the Azure endpoints of the VM. If you plan to use RFC connections or other external procedures, add the ports needed to the Azure endpoints.
  • Make sure that the 'application server' maintained in your SAPGUI connection is the same as the 'DNS Name' shown for your VM in the dashboard of the Azure portal.
  • Be aware that the settings need to be changed if you are running in your companys VPN using internal and external accessible ip adresses for your Azure VM...

How can I set up High Availability with Microsoft Azure?

Microsoft has published detailed HA guidelines on https://docs.microsoft.com/en-us/azure/virtual-machines/workloads/sap/sap-high-availability-guide-start.

These guidelines cover:

  1. High-availability architecture and scenarios for SAP NetWeaver
  2. Azure infrastructure preparation for SAP NetWeaver high-availability deployment
  3. Installation of an SAP NetWeaver high availability system in Azure

How do I set up the SAP Enhanced Monitoring?

There are several mechanisms to enable the Azure Monitoring Extension for SAP in Azure which enables SAP to provide support for its applications. The way you choose for enablement might differ when creating an Azure VM from scratch by deploying it out of the Azure Gallery, when using a customer-specific image for SAP or when moving the VM from on-premise. For more information, follow the guidelines of the SAP NetWeaver on Microsoft Azure Virtual Machine Services Deployment Guide which is available at https://azure.microsoft.com/documentation/articles/virtual-machines-windows-sap-get-started/.

How do I test host monitoring agents are working correctly?

Follow the checks and troubleshooting guidelines for end-to-end monitoring setup of the SAP NetWeaver on Microsoft Azure Virtual Machine Services Deployment Guide which is available at https://azure.microsoft.com/documentation/articles/virtual-machines-windows-sap-get-started/.

My SAP GUI connection often closes when connecting to my SAP system in Microsoft Azure through the Internet. What can I do?

The SAP GUI connection that comes through the internet, addressing the public IP address of the VM, is routed through a Load Balancer in Azure. Follow the information in the blog SAP GUI Connection Closed when Connecting to SAP System in Azure to learn which parameters to adapt.

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