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This page describes how to open an incident to SAP

 

Sources of Information

 

Error Reporting

A lot of the problem handling within the SAP trouble ticket system is influenced very much by the information that is supplied with the initial problem. This helps to ensure that all relevant information is available, and not be required to first query this through additional round-trips.

In order to provide fast and high quality support, please open only a customer message if you are sure that you encountered an error in the Web Dynpro ABAP Framework.

  1. Check the Sources of Information mentioned above
  2. If you could not find any relevant information, please try to analyze the problem with the Tools
  3. Check whether you want to report a real Web Dynpro Framework error (the problem is reproducable at all and reproducable with a SAP standard application)
    • If the problem occurs although you did not change anything in your coding, reactivate the relevant components
    • If you encounter a JavaScript error, delete the temporary internet files in your browser
       
    • If you see something strange on the User Interface (UI): 
      • Delete the server cache (in transaction SMICM click on Goto menu -> HTTP Plug-In  -> Server Cache -> Invalidate Globally)
      • Delete the browser cache (http://goo.gl/4XnNf)
      • If the UI problem still persists, apply the Unified Rendering corrections according to Unified Rendering Update
      •  
    • If the main problem still persists, create an incident with the following data:
      • Detailed description about how the problem can be recreated
      • Screenshots about the problem (containing the whole browser window)
      • HTTPWatch trace file in .hwl format

 

Please report an error only when:

 

SAP Notes on Opening Incidents

Components for error reporting

  • BC-WD-ABA – For problems with the runtime and HTML rendering (see also SAP Note 938809: Checklist for creating problem messages)
  • BC-DWB-WD-ABA – For problems with the Web Dynpro ABAP development environment (SE80)
  • BC-WD-CMP-ALV-ABA – For problems with the Web Dynpro ABAP ALV table