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Describe the problem as the user would experience it. For example "Level 7 printer is flashing red and wont print".  


Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".

You may want to use a panel to highligh important steps.
  1. Use numbered lists to provide step-by-step help.
  2. Copy and paste or drag and drop images to add them to this page.

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