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This page summarizes questions and answers for classic (CCMS based) Business Process Monitoring in Solution Manager 7.1. There is also a separate FAQ page for Business Process Monitoring on MAI

For technical questions concerning individual monitoring functions, see page Technical FAQ for classic Business Process Monitoring

Getting Started

Prerequisites

Question:
Which prerequisites have to be met in order to set up and use Business Process Monitoring in SAP Solution Manager? 

Answer:
Technical prerequisites are described in SAP notes 784752 - "BPMon in SAP Solution Manager  - Prerequisites" and 521820 - "Availability of Business Process Monitoring".

Out-of-the-box Key Figures

Question:
Is there a list of available key figures that come out-of-the-box?

Answer:
Yes, there are more than 850 out-of-the-box key figures shipped with Business Process Monitoring.The list is available here.

Customer Key Figures

Question:
Can I configure my own (customer-specific) key figures?

Answer:
Yes, Business Process Monitoring offers a complete Customer Exit framework in order to develop customer-specific key figures. This is described in the SDN Blog New Business Process Monitoring functionalities in SAP Solution Manager - Customer Exit . Please also have a look at the document "Setup Guide - Customer Exit" under (login required) https://service.sap.com/bpm > Media Library > Technical Information. If your key figure should be used for Business Process Monitoring as well as Business Process Analytics then you have to use a newer framework that is based on ABAP OO and is described in Customer Exit: Create your own key figure for BPMon AND Business Process Analytics . In this case you should also have a look at the document "Setup Guide - Customer Exit with ABAP OO" under (login required) https://service.sap.com/bpm > Media Library > Technical Information or SAP note 1556760 - Documentation for BP Monitoring: Customer exit in ABAP OO . In many cases you can even have it simpler than this. If your new key figure shall only consist of one select statement on one table with up to 5 fields within the where clause then you can use the Table Entry Counter as described in the SDN Blog Create your own customer-specific key figure for Business Process Monitoring within 5 minutes .

Target Group for BPMon

Question:
Who is the target group for Business Process Monitoring?

Answer:
In general the target groups are the Operations Control Center or 2nd or 3rd level Application Support on IT side, IT Basis Support team and on business department side the business process or functional owners. For more details refer to previous SDN Blog Functional Scope of Business Process Monitoring in SAP Solution Manager

Dashboard Options

Question:
How can I involve my manager and get the Business Process Monitoring data to him?

Answer:
In order to provide Business Process Monitoring (or Business Process Analytics) data to managers who are only interested in the information itself but do not want to actively work with the data, so called Business Process Operations dashboards are provided. For more information please refer to Business Process Operations dashboards - ALL AT A GLANCE for an overview and Business Process Operations dashboards - behind the scenes for some technical details.

Typical Use Cases

Question:
What are typical use cases that Business Process Monitoring in SAP Solution Manager can be used for?

Answer:
Typical use cases are

  1. Automating labor intensive monitoring tasks,
  2. Internal benchmarking and gaining business process transparency,
  3. Support and safeguard GoLives,
  4. Monitor SOX compliance.

More information can be found in the previous SDN blog Typical Use Cases for Business Process Monitoring in SAP Solution Manager

Effort

Question:
What is the typical effort to implement Business Process Monitoring?

Answer:
The technical implementation of Business Process Monitoring is very simple and quick, as so many key figures are provided out-of-the-box. A simple pilot is always implemented within a day during the SAP CQC service for Business Process Operations. As explained in the blog Business Process Monitoring - Template configuration available for download it is even possible to implement a Business Process Monitoring pilot within half a day. A comprehensive monitoring pilot including the configuration of auto-reaction methods takes usually up to a week. But if you want to make a big global or regional roll-out of Business Process Monitoring which covers many different countries and organizational units then this might easily take 6-12 or even 18 months. Hence the challenge is the organizational change management and the collection of monitoring requirements, but not the technical implementation. back to top

Monitoring non-SAP systems

Question:
Can I also monitor non-SAP and non-ABAP?

Answer:
Yes, everything that is written into the CCMS within your whole system landscape can be included per copy & paste into the Business Process Monitoring. You can also use the Remote DB Table Entry Counter or the Web Service Monitor to include monitoring information from non ABAP and non SAP Systems. Besides you can use the Customer Exit framework as mentioned above in order to write your own data collectors. With the upcoming release there will be further options provided to simplify non-SAP and non-ABAP monitoring. But of course SAP will not provide similar out-of-the-box key figures for non-SAP as are provided for SAP applications. Please also have a look at the document "Setup Guide for non-ABAP/non-SAP".

Notifications, Incidents and Alert Auto-Reactions

More than one mail recipient

Question:
Can I send an email to more than one recipient?

Answer:
Yes, you can send emails to "Shared distribution lists" that you defined within the SAP Business Workplace (transaction SBWP) within the SAP Solution Manager. Those distribution lists can contain different recipients of different types like email or SMS.

Email Layout

Question:
Can I influence the layout of an email that is sent as auto-reaction?

Answer:
Yes, you are able to configure the email subject, provide text templates for the email body, generate URLs into the email or program your own auto-reaction methods via BadI .

Forward Alerts to other Monitoring Tools

Question:
Can I forward alerts to other monitoring tools?

Answer:
At the moment other consoles are usually just pulling BPMon data from CCMS. As mentioned above several BadIs are provided so that you can create your own auto-reaction methods , e.g. pushing an alert to another console. Nevertheless you should evaluate what benefit you will have from forwarding alerts to other consoles. As only Business Process Monitoring provides the possibility to analyze the root-cause behind an alert, a logon to SAP Solution Manager is necessary anyway. Any other console provides just an option to display alerts but no root-cause analysis for BPMon alerts. back to top

Incidents in a non-SAP Service Desk

Question:
Can I create incidents in 3rd party Service Desk tools?

Answer:
Yes, but this requires some development effort. There is no direct integration between Business Process Monitoring and non-SAP ticketing tools. But you can connect SAP Service Desk and other ticketing tools via a bi-directional web service interface. For further information see http://help.sap.com/saphelp_smehp1/helpdata/en/b3/64c33af662c514e10000000a114084/frameset.htm. As mentioned above several BadIs are provided for BPMon so that you can use these BadIs in order to integrate with your ticketing system

Troubleshooting Notifications

Question:
Auto-reactions are not created or sent out. What can I do about it?

Answer:
A Troubleshooting Guide for classic Business Process Monitoring is available under here.

Process Modelling

Re-using processes from projects

Question:
Can business processes from the project part (SOLAR01) be reused for Business Process Monitoring?

Answer:
Yes, you can reuse your modelled business processes for the project. But they cannot be directly used. You have to copy them first from the project part into the "Solution Directory" for Operations. So go into the Solution Directory and use the F4 value help on business process level with the source "Project". Once the process is copied to the Solution Directory, this process can be used for Business Process Monitoring.

Re-using processes from Aris

Question:
In what way can process models from other modelling tools like Aris be reused?

Answer:
There is no direct integration between Aris or any other modelling tool. Aris process models can be interchanged with the project part of SAP Solution Manager (where SAP Solution Manager is supposed to be the leading tool). From the project part then business processes can be copied into the Solution Directory and then be used for Business Process Monitoring.
Remark: Please be aware that Aris processes are in 95% of the cases not immediately fitting in order to be used for Business Process Monitoring. Aris processes are usually too granular for a daily operational alert monitoring like Business Process Monitoring, i.e. you cannot overlook a complete process on just one screen. So usually Aris processes need to be brought to a different abstraction layer for a meaningful Business Process Monitoring. However, maintaining business processes in SAP Solution Manager is of low effort. Hence, SAP usually recommends to either maintain business processes in SAP Solution Manager from scratch or to adapt in SAP Solution Manager the business processes derived from ARIS.

Granularity for Process Model

Question:
How should a business process be modelled for Business Process Monitoring, i.e. what is the granularity expected?

Answer:
The Business Process Monitoring is working with the 3 level hierarchy provided by SAP Solution Manager (business scenario, business process, business process step) where the lowest step level should be represented by a transaction code or a background job that is executed. This kind of granularity is SAP's general recommendation that is also expected from other SAP Solution Manager functionalities. back to top

Miscellaneous

Performance Impact 

Question:
How is the performance of the backend affected by Business Process Monitoring?

Answer:
So far no customers reported significant performance decreases on the backend due to Business Process Monitoring. A system resource consumption of 2% is already considered as high for Business Process Monitoring, while other monitoring tools often consume 10-20% of system resources.

Template Processes

Question:
Are there template processes available that can be used for Business Process Monitoring?

Answer:
Yes, there are process templates available that contain Business Process Monitoring configuration. These templates can be downloaded from the Template Solution Wiki Page and then uploaded into your SAP Solution Manager via transaction SOLUTION_TRANSFER. Also refer to the previous SDN Blog Business Process Monitoring - Template configuration available for download .
Remark: The template processes in the Business Process Repository contain no monitoring configuration.

Transporting BPMon Configuration

Question:
Can I transport my Business Process Monitoring configuration from my development SAP Solution Manager to my production SAP Solution Manager?

Answer: 
No. The monitoring configuration is considered as master data and there is no transport mechanism available. But you can transfer a complete solution (including monitoring configuration) from one SAP Solution Manager to another via transaction SOLUTION_TRANSFER. This can be done as an one-time effort but there is no delta mechanism.

Monitoring non-productive Backends

Question:
Is it also possible to monitor non-productive backend systems?

Answer:
Yes. Although Business Process Monitoring was designed to monitor core business processes which are running on productive backend systems, it is technically also possible to monitor non-productive systems. The preferred way is to create a second solution in your SAP Solution Manager where the "Leading Role" is non-productive (e.g. Test or Development). You can then re-use the same business processes and the same logical components in order to monitor your test or development system. Alternatively you can make it "quick & dirty" and create a new logical component where your test or development system is put into the productive role.

Tracking Single Documents

Question:
Is it possible to track single documents with Business Process Monitoring?

Answer:
The main BPMon functionality is not tracking single documents as this task is far too performance intensive (esp.for high-volume scenarios) and the added value is little.

The question is why you want to track the single document. In most cases customers are asking for this because at some point of time the support organization gets the single request "Some document was not created, so please tell me where my document is" and then the search for the needle in the haystack begins. With the BPMon approach of providing crucial key figures for important watch points this question is obsolete. You get to see the complete entirety of documents causing problems. So if you work on this problematic documents in a timely manner then you won't get the support calls for missed documents any longer. The big advantage with our approach is that you can identify systematic errors as you see all problematic documents. Hence you can resolve the root cause of problems (e.g. customizing errors, process design gaps, process deviations from defined template) and avoid similar incidents in the future, instead of just solving a single incident (one document lost).

Reduce Backlog

Question:
Some of the application related key figures return several thousand backlog documents. How can Business Process Monitoring help in analyzing this data more thoroughly in order to reduce the backlog?

Answer:
The Business Process Monitoring as an alert monitoring is not designed to analyze such document backlogs in a systematic manner. It is designed to raise exceptions based on meaningful threshold values. As so many customers actually encounter exactly this problem of high document backlogs and as this backlog should be reduced to a meaningful and acceptable level before the Business Process Monitoring is switched-on, that is the reason why the Business Process Analytics application was developed on top of the Business Process Monitoring. With Business Process Analytics you can identify organizational units and document types with the highest backlog and you can also analyze the age structure of the identified documents. More information on Business Process Analytics is provided in the SDN blog New functionality "Business Process Analytics" - how to improve your business processes . For customer testimonials refer to Customer testimonials on Business Process Analytics .

BW for BPMon Reporting

Question:
Which SAP BW is used for Business Process Monitoring trend reporting?

Answer:
You can decide which SAP BW should be used. Either you use the SAP BW 7.0 as part of SAP Solution Manager or you use an existing SAP BW solution in your system landscape. The large majority of customers chose option 1 in order to not mix business and IT reporting.

Difference BP Analytics - BW

Question:
What is the difference between Business Process Monitoring/Analytics and the traditional SAP NetWeaver Business Warehouse?

Answer:
Please refer to the blog Traditional Business KPI approach vs Business Process Monitoring in order to understand how the bottom-up approach with Business Process Monitoring/Analytics can possibly complement your current top-down approach when it comes to Business KPIs

Difference BPMon - BPM

Question:
What is the difference between Business Process Monitoring and SAP NetWeaver BPM?

Answer:
Business Process Monitoring tries to ensure the stable and smooth operation of a company's core business processes with a focus on traditional transaction-based processes (see also the previous SDN Blog Typical Use Cases for Business Process Monitoring in SAP Solution Manager ). The target groups are 2nd or 3rd level Application Support on IT side, IT Basis Support team and on business department side the business process or functional owners as described in further details in the previous SDN Blog Functional Scope of Business Process Monitoring in SAP Solution Manager . SAP NetWeaver BPM is focusing on the development of rule-based composite business processes as "own practices" (usually SOA-based and often workflow related). These composite processes target at enhancing existing application core business processes and should provide the fast competitive and innovative edge versus competitors. For this SAP NetWeaver provides a combination of a process modeling and execution environment with a complex rules engine (SAP NetWeaver Business Rules Management), where you can flexibly model your business process first, assign simple or complex business rules in order to automate business decisions and finally generate executable process logic. The monitoring part for these processes is mainly targeting business end-users and business managers. For more information on SAP NetWeaver BPM refer to http://www.sdn.sap.com/irj/sdn/nw-bpm.

You can also check out the SDN blog Why SAP offers different tools for Business Process Monitoring & Business Process Optimization .

Difference BPMon - SAP Event Management

Question:
What is the difference between Business Process Monitoring and SAP Event Management?

Answer:
The difference between Business Process Monitoring and SAP Event Management is explained in Kevin Wilson's blog Explaining the difference between Solution Manager's BPMon (Business Process Monitor) and SAP Event Management (SAP's best kept secret) . Also see the SAP EM wiki describing the difference between the 2 technologies in more detail.