The support incident MUST be opend by a COE Super-Administrator!

In cases of deletion of a complete COE function or deletion of a single customer out of a corporate group function it is not possible to move S-Users and/or customer incidents!

• A S-User is always be owned by a customer number for which it was created.
• A support incident is affiliated to a customer number and an installation number under which the incident was opened.

This means for example: you will not have access to incidents which you or other users have created under customer number xyz (or for a system under an installation of this customer number), if this one or the customer number of your S-User is deleted out of the corporate group function.

Before deletion please read SAP Note 135495 - Customer Center of Expertise: Deletion of a customer