My heroine is Mary-Ann Mete, for the discreet and intelligent management of her groups of engineers at Nortel Networks. During the several years we worked together, I saw her always attentive to all, preparing the grounds for the future of each of the system engineers under her care, staying abreast of the technology and managing the daily needs of the projects so as to smooth out their effect on her troops, shielding both her management and her people. Her quiet and matter-of-fact manner impressed. She would lock her eyes into yours and hear you out -and understand you in and out. Well done, and thanks!