In situations where the SAP HANA Appliance crashes and log files are required to troubleshoot this is a method to generate such logs.
They are also useful where the HANA studio connection is not available, but Netviewer session can be done. Nevertheless, the relevant log files are required.
Generate a diagnostic dump of the database in the following way:
HANA studio -> administrative perspective -> Diagnosis Files -> Diagnosis Information -> Collect
Depending on the version of the HANA Studio, the file can then be directly downloaded via: Diagnosis Information -> Collect
A compressed file is written to the directory DIR_INSTANCE/global/sapcontrol/snapshots
The logs if necessary can be uploaded to SAPMATS if necessary by customers.