Registration

Dear SAP Community Member,
In order to fully benefit from what the SAP Community has to offer, please register at:
http://scn.sap.com
Thank you,
The SAP Community team.
Skip to end of metadata
Go to start of metadata

Purpose

You want to launch the complete WebClient UI from the SAP Enterprise Portal. This page will show you how to externally integrate portal to launch webUI or IC WebUI. As described in SAP Note 1175590  this is the only option on how to integrater CRM Interaction Center in the Portal.

Attention: This is NOT about the WebClient-Portal full Integration which is described in IMG under: UI Framework->Portal Integration->Overview.

Overview

This page provides the steps needed to be executed in order to launch full WebClient via the SAP Portal. The system landscape must be configured in such a way that minimum domain relaxation (only the server name is removed from a domain) is enabled. Maximum domain relaxation (domain is reduced to two segments like "sap.com") is not supported.

Please check following "Steps needed to do" part.

Steps needed to do

Steps for CRM 7.0 and later: 

  • Step 1: Logon Portal and launch the iView Wizard under Content Administration to create a new iView based on an iView template 
     
  • Step 2: select iView template and click next
    • Select SAP BSP iView as the template type
    • If there are more entries with the same name, select the one that displays "portal_content/templates/iviews/sap_bsp_iview" as tooltip
  • Step 3: Fill relevant information in General Properties
    • Set the name, ID, prefix, language and description
  • Step 4: Definition Type of BSP
    • Select "Application" as the BSP definition type and click next
  • Step 5: Maintain BSP Parameters
    • Choose CRM system
    • Set the BSP application to "CRM_UI_START"
    • Set the start page to "default.htm"
    • Set "Application Parameters" to "crm-ext-integration=true".
      Optional: Select the desired CRM business role, for example "&saprole=SALESPRO", and "saprole=IC_AGENT" for IC WebUI.
       
  • Step 6: Summary
    •  Select "Open for editing when wizard completes" to prepare the next step
       
    •  Select "show all" in property category
    •  Ensure that property "Use URL-Based Session Tracking" is set to "No"
    •  Ensure that iView property "Launch in New Window" is set to "Display in separate Window".
      •  
     
  • Step 7: Create a new portal role and assign the newly created iView to it     
              
    •  With the iView is selected, right click on the folder and select new->role

    •  Enter the role name, role ID, Language and Description, and the click next and finish button

  •  Click "Open the object for editing" and then select "show all" under property category

    •  Set Entry Point as Yes and save

    •  With the role is selected on the tab, right click on the iView and select "Add iVew to Role" -> Copy
      < >

    •  save
      < >

  • Step 8: Assign the portal role to the user  
                  

    • Click tab "Delegated User Administration" and search the corresponding user, then click tab "assigned roles" and button modify

    • Search and add the role we just created to the user, then save
    • Then we can find the tab on portal and logon WebUI from portal
       

Steps for CRM 6.0:

  • Follow the same instructions as for CRM 7.0 with two exceptions:
  • BSP Application name is CRM_UI_FRAME ( for CRM 7.0 it is CRM_UI_START)
  • Property "URL-Based Session Tracking" is now set to "Yes" (for CRM 7.0 it is set to "No").

Related SAP Notes/KBAs

SAP Note 1353456: How to launch the WebClient UI from the portal

SAP Note 1175590: How to launch IC WebClient from the portal

  • No labels