Welcome to the SAP Computing Center Management System Troubleshooting Wiki Space.
This Wiki Space includes information about monitoring the SAP environments and its components in CCMS.
Disclaimer: Content Accuracy is assured as much as possible. Viewer discretion is advised.
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Component BC-CCM-MON
This component is for the CCMS structure.
It covers transactions and topics that include: RZ20; RZ21; Configure remote monitoring; GRMG; legacy executable agents sapccm4x & sapccmsr; ccmsping, background jobs SAP_CCMS_MONI_BATCH_DP & SAP_CCMS_MONI_BATCH_STARTUP_DP.
This component is not responsible for DB monitoring.
MON Info & Basics
Transactions RZ20 & RZ21:
SAP Help Portal: Monitoring in the CCMS
SAP Help Portal: Alert Monitor
2468995 - BC-CCM-MON scope of cover / Types of issue where BC-CCM-MON can assist
2763701 - General troubleshooting for RZ20
Completed red alerts remains after system restart
Wikis for Various Issues:
(CCMS) Background dispatcher job SAP_CCMS_MONI_BATCH_DP running too long
(CCMS) Availability Monitoring with CCMSPING Is Functioning Incorrectly
MON FAQ
Auto-reaction Alert Emails:
SAP Help Portal: Defining an Automatic Alert Notification
SAP Help Portal: Setting Up Central Auto-Reaction Methods
1636899 - Setting up CCMS Auto-Reactions, and Analysing Issues
939616 - CCMS auto-reactions: Help with troubleshooting
176492 - Automatic email when an alert occurs (RZ20)
Agents & Registration of Systems and Hosts:
SAP Help Portal: Registering SAP NetWeaver Components and Hosts in CEN
1304555 - CCMS: New registration of monitored components
2456656 - Which kind of CCMS agent can be used for centrally monitoring a SAP system
Component BC-CCM-MON-OS
This component is for OS data monitoring.
It covers transactions ST06 (ST06N, OS07, OS07N); AL11; RZ23N; and executable SAPOSCOL.
MON-OS Info & Basics
ST06 & saposcol:
SAP Help Portal: Operating System Monitor
2451554 - BC-CCM-MON-OS - Scope list
Old SAPOSCOL and SAPOSCOL in SAPHOSTAGENT
Wikis for Various Issues:
Display Snapshot Monitoring (/SDF/MON report)
First steps by checking dev_coll file
"SAP OS monitor has probably stopped. The OS information may be incomplete or missing."
MON-OS FAQ
No Data or Missing Data in ST06:
2179983 - Basic 'missing OS data' troubleshooting
2763665 - Problem analysis in ST06 or Saposcol
Remote Host Monitoring in ST06:
2567804 - CCMS/ST06: OS-Monitoring of SAP HANA or standalone databases
1031096 - Installing Package SAPHOSTAGENT
Missing OS data from standalone DB host in OS07, OS07N, ST06, ST06N
CPH - Central Performance History Data:
SAP Help Portal: Displaying and Changing CPH Settings in the Operating System Monitor
1915341 - No History Data in ST06
(CCMS) OS data in ST06 (ST06N, OS07N) for previous hours and history is not available
Activating CPH (Central Performance History) for ST06 OS07N History Data
First steps if OS statistics History information in the transaction ST06N are missing
Component BC-CCM-MON-SLG
This component is for the SAP System Log, transaction SM21.
This component is not responsible for specific system log entry analysis, it is only for system log collection and display.
MON-SLG Info & Basics
SM21 & Syslog files:
SAP Help Portal: SAP NetWeaver System Logging (SM21)
1550906 - Information about the system log files
45580 - How are syslog files deleted?
System Log Changes in NetWeaver Versions:
Central syslog concept with 7.02 and higher system releases - SM21
1578411 - Syslog: Changes as of Basis Release 7.02
1741743 - Central system log as of Basis Release 7.02
1041390 - SM21: Central system log via HTTP or HTTPS
2342924 - Deactivation of old syslog transaction inside of SM21
Wikis for Various Issues:
rslgcoll consumes high CPU or causes other issues
Cannot review the remote system log for multiple instances application server
MON-SLG FAQ
Questions regarding specific system log entries or errors (i.e. find the component area responsible):
2142994 - Component for SAP system log (SM21) message
System Log Size and Retention Period:
2224014 - Old sysem log entries disappear and how to extend the duration of system log
Increase System Log size or set Retention Period
Missing or corrupt data:
45580 - How are syslog files deleted?
1809941 - Syslog file format in SAP_BASIS release 7.40
1517379 - Which system log format does the 720 kernel write?
1118986 - Syslog: Record size increased to 320 places
Syslog infrastructure changes and parameter rslg/new_layout
Unreadable or junk characters and time stamp in Syslog Tr.SM21
Component BC-CCM-MON-TUN
This component is for the SAP system monitoring tools.
It covers transactions ST03; ST03N; ST03G; ST02; STAD; and background job SAP_COLLECTOR_FOR_PERFMONITOR.
This component is not responsible for performance issues (neither general system performance issue nor specific program/transaction performance issue).
MON-TUN Info & Basics
ST03 & SAP_COLLECTOR_FOR_PERFMONITOR:
SAP Help Portal: Workload Monitor
SAP_COLLECTOR_FOR_PERFMONITOR Job and TCOLL Table
2321829 - SAP_COLLECTOR_FOR_PERFMONITOR: Role for step user
1300273 - SAP_COLLECTOR_FOR_PERFMONITOR: New architecture as of 7.20
STAD:
stat files for transaction STAD
1927118 - STAT Files Grow Too Large
Wikis for Various Issues:
SAP_COLLECTOR_FOR_PERFMONITOR job is cancelled because of the dump LOGDB_SSCR_NOT_FOUND
Reorganization of workload data does not work for SAP BASIS 731 and 740
Shot dump CALL_FUNCTION_SEND_ERROR or CALL_FUNCTION_RECEIVE_ERROR in SAP_BASIS 740 system
Shot dump BCD_FIELD_OVERFLOW in FM SAPWL_WORKLOAD_GET_SUMMARY
Short dump CALL_FUNCTION_SEND_ERROR caused by function module SWNC_STAD_READ_STATRECS
MON-TUN FAQ
No Data or Missing Data in ST03:
Guided Answer: Troubleshooting of no workload data in ST03/ST03N
2369736 - Troubleshooting missing data in ST03N/ST03
1841468 - Missing ST03 Data after DST Timezone Change
Missing ST03 Data due to Timezone Issues
System workload statistcs data is not updated anymore in t-code ST03N
If you see the compressed data icon @H3@ in the first column of total data in ST03 or ST03N
Task type dialog is missing in ST03
Missing data in ST03 in a recently installed NW 7.5 SAP S4HANA system
Collector Short Dumps (Too much data / Memory exhausted):
2421229 - Dump TSV_TNEW_PAGE_ALLOC_FAILED in SWNCTOTAL Report
2059569 - Runtime error EXPORT_TOO_MUCH_DATA when saving statistic data aggregates
1110822 - Workload collector: Reducing the size of aggregates
2274315 - ST03n: new data storage possibilties
SAP_COLLECTOR_FOR_PERFMONITOR dumps
System Performance Problems:
2363725 - BC-CCM-MON* is not responsible for any performance relevant issue.
2442365 - Survival Guide for performance analysis on SAP system