This wiki is a duplicate of the SAP KBA 2125946 - Standard Diagnostics for EPM-SA Spend Performance Management (SPM)
Symptom
SPM Survival Guide - Spend Performance Management Weekend Support, SPM help
Most problems with SPM can be resolved by following the items listed below.
Environment
SAP Spend Performance Management all versions, EPM-SA, SPM
Resolution Standard Diagnostics for SPM cases
1) Are the proper conponent versions installed? SPM requires specific versions/service packs.
2155814 - Spend Performance Management 3.0 SP05 Release Info Note
1981968 - How to Check SPM Component Versions
2) New System, Recent Changes,
Are all services active? Easy to check. 2064812 - SPM - Services Check in SICF
Is webdispatcher properly configured? 2086795 - Web Dispatcher Profile Changes for SPM
Is BI diagnostics ALL Green? 937697 - Usage of SAP NetWeaver BI Diagnostics & Support Desk Tool or P17 in the install guide.
3) Unusual results in reports or display problems with the user interface? Then have customer clear the caches with these notes:
1848363 - Checking and clearing the SPM cache
2027285 - How to clear the Adobe Flash Player cache
4) Front end problems not fixed by cache clearing:
2125518 - Check points for Spend Performance Management frontend issue
5) 500 error or Server error
1768839 - SPM 3.0 Web dispatcher configuration checks
1870116 - SPM 3.0 500 internal server error
2128308 - SPM - Undefined dimension: SAP_0XSAUND, BI_UNDEFINED_DIMENSION
6) unable to print
2035178 - Print Service not working after Flash Player Update
7) unable to export to excel
2031206 - SAP SPM - Export to excel does not work after flash player update
2146933 - SPM SP03 SP04 Patch04
8) SPM problems caused by transport problems
1793152 - SPM 3.0 Cannot Transport
1990331 - SPM Transport Diagnosis
9) Measures or Dimensions unavailable
1926868 - SPM: How to Install / Reinstall BEx query 0ASA_MP01_Q1002
10) Data Loading Problems
1890073 - SPM 3.0 Intialize DataSource properties of given Data Source
1891572 - SPM Data Model and Data Flow tables
1239883 - Extractor Starter Kit for Spend Performance Management(SPM)
1679583 - Enhanced PO Extractor for Spend Performance Management
11) None of the above = get the logs:
1806168 - Standard Logs for SPM Troubleshooting
1558903 - How To Trace a Portal Scenario Using HttpWatch
937697 - Usage of SAP NetWeaver BI Diagnostics & Support Desk Tool
948490 - Customer Message Requirements for BEx Web Runtime Java
12) Open Connections for Support Engineer
2034954 - SPM - Connections for support
See Also
2154970 - SAP SPM Installation Review
SPM Documentation is available here:
SPM 3 http://help.sap.com/bospm30/
SPM 2 http://help.sap.com/bospm21/
Keywords
EPM, SAP SA, SAP SPEND PERFORMANCE MGMT, SAP Spend Performance Management, SAP Spend Analytics , jmhiv, SPM, EPM-SA, SAP BOBJ SPEND PERF MGMT, SAP BusinessObjects Spend Performance Management, SPM Survival Guide - Spend Performance Management Weekend Support, SPM help, Guide for Survival, System Down, System Crash, SPM Crash, Panic, 42,