Suppliers register on SAP Product Stewardship Network based on an invitation from one of their customers. Once suppliers are registered on the network one or more surveys are sent to them. To be able to participate in the surveys and complete the questionnaires, a TSC® Product Sustainability Toolkit license is required. This license can be purchased in the SAP Online Store and is a prerequisite for viewing and completing surveys.
For detailed information about how to participate in the sustainability assessment scenario of SAP Product Stewardship Network, see the step-by-step instructions below .
Register on SAP Product Stewardship Network
You should have received an email invitation to register on SAP Product Stewardship Network from one of your customers. IMPORTANT: The person who registers on SAP Product Stewardship Network should be the person responsible for completing the surveys. If you received the invitation to register, but you will not be the one completing the surveys, please forward the e-mail invitation containing the registration link to the person responsible.
To start the registration process, click the registration link in the e-mail. If you didn't get an e-mail, go to https://psn.hana.ondemand.com/ and click "Register for Free". Then provide the following data:
- First name
- Last name
- E-mail address: Make sure to use a valid e-mail address. The system allows one registration per e-mail address.
Once you have submitted your data, you will receive an activation e-mail. Click the activation link in this e-mail to activate your account. You will then be prompted to set a password.
The activation link can only be used once. If the link does not work, you can request a new activation link using the Forget your password? link on the logon page for SAP Product Stewardship Network. Enter your e-mail address and choose Send.
Please note that if you already have a user account at SAP, for example, on the SAP Community, you may not be prompted to set a password. In this case, your SAP Community password is also valid for SAP Product Stewardship Network.
If you are responsible for more than one company, please register one account for each company. Please note that the system supports only one registration per e-mail address. Therefore you need to use a different email address to register an additional company account.
Once you have set your password, you may be prompted to choose the scenario for which you want to register. If so, please choose Sustainability Assessment (if you are not prompted to choose a scenario, the system automatically chooses Sustainability Assessment).
In the user information, provide your job title. If you‘d like, you can indicate your preferred language and provide a phone and fax number. You can also choose to subscribe to the weekly e-mail notification digest (recommended) to be informed about activities on SAP Product Stewardship Network. You can change this setting at any time.
Next, complete your company profile, which includes the following:
- Company name
- Company address
- DUNS number (optional)
- VAT number (optional)
Please note the following:
- Your company profile will be visible for other companies on the network.
- You can edit your company data at any time after registration by clicking your company name at the top of the screen .
- Providing profile details will help business partners find you on the network.
We also require that you enter an account recovery e-mail address, which SAP can use in case you leave the company and a substitute is needed for your account.
The next prompt gives you the option to open the SAP Online Store to purchase your TSC Product Sustainability Toolkit license immediately after submitting your registration request. If you don't have a TSC Toolkit license yet and need one to complete your surveys, please select Yes.Then submit the form.
Once you have submitted your registration request, your account must be validated by SAP. This validation may take up to 24 hours. After your account has been validated, you will receive a confirmation e-mail granting you access to SAP Product Stewardship Network.
Once you have access, you can receive surveys on SAP Product Stewardship Network.
Buy a TSC® Product Sustainability Toolkit License
A TSC® Product Sustainability Toolkit license is needed in order to access a questionnaire. The license can be purchased in the SAP Online Store. Please be informed that this is an annual subscription fee, which means that the license is valid for 12 months after you have purchased it. Please also note that it can take up to 48 hours to process and fulfil an order for a TSC® Product Sustainability Toolkit license.
The price for a 12-month subscription is 699 USD per year. Buying the license grants you access to all TSC Product Sustainability Toolkits available on SAP Product Stewardship Network. That means that during the 12-month subscription, you can use the license for an unlimited number of surveys, regardless of the product categories on which the surveys are based.
After you have purchased the Toolkit license, your authorizations on SAP Product Stewardship Network will be updated. You will be notified of the update by e-mail. As soon as your account has been updated, you can open any surveys you have received and complete them.
Details about the licence are outlined in the document TSC® Product Sustainability Toolkit Licenses .
To purchase a license, first go to the SAP Online Store and select your country. IMPORTANT: The country you select much match the country of your billing address.
Then click Log On / Register to Buy.
Select your country, accept the Terms and Conditions, and then click Register
Click here to get back to the Toolkit purchasing page. Then click Buy Now.
Scroll down to Buyer Information.
Check that the displayed country, e-mail address, and name are correct. Please note that the country setting needs to match the country of your company address and billing address. If the country setting is incorrect, please contact the SAP Store Admin via the Contact Us button.
If the e-mail address is incorrect, you'll need to create a new account, as the account is linked to the e-mail address.
If the name is incorrect, you can simply correct it.
Select the industry of your company from the dropdown list, and enter your company name and address. Note that your company address needs to be correct, and the country needs to match the one you selected for your SAP Store account.
Enter your payment card data. The SAP Store accepts Visa, MasterCard, and in the US they also accept American Express. Suppliers can safely enter credit card information via SAP's secure server, which encrypts all submitted information.
If you would prefer to pay by invoice, please contact the SAP Store via the Contact Us box. Please note that this option is not available to first-time buyers.
Once you've entered your card data, click Submit.
The green message shown below appears if your card details were entered successfully, but it does not mean the order is completed. To complete the order, first accept the terms & conditions and privacy statement. If you have a valid Tax Exception Certificate or Payment Permit document, you can also upload it in this step after selecting the corresponding checkbox. Please note that the Tax Exception Certificate is relevant only for US-based nonprofit organisations.
Then click Place Order.
Once you've placed the order, you receive an order reference number. Once you receive your confirmation e-mail, you can use the order reference number and purchasing e-mail address to activate your license in the Content Library tab of SAP Product Stewardship Network.
Receive and Take Surveys
When you receive a survey, you are immediately notified in the Overview screen on SAP Product Stewardship Network. Here, the Take Surveys tile displays the number of surveys you have been requested to take.
Click this tile to view the list of surveys that you have received. To open a survey, click the survey name.
If you are not connected with the customer, the Confirm Connection popup appears. Click Confirm.
Read the product guideline and information on included and excluded products. This information narrows down the scope of the survey.
Please also read the Scope of Assessment, which further explains the scope of all surveys based on TSC® Toolkits.
The General Guidance document provides an overview of the TSC® approach as well as reporting guidelines that apply to all KPIs, and the Category Sustainability Profile (CSP document provides more information on the scope of the specific Toolkit used for this survey. If you purchased your Toolkit license in advance, you may have already read these documents. If not, please read them before starting the survey.
If you have not yet bought a TSC® Product Sustainability Toolkit license, a popup will indicate that you need to buy a license before you can open the General Guidance or CSP document or take the survey. You can access the SAP Online Store directly from this popup.
Once you've read all the information and purchased your license, you can start taking the survey.
When you've completed a KPI question, the background turns green and the icon in the navigation pane turns green and square. This makes it easy to tell which questions you've answered.
For help answering each KPI question, you can check the KPI Guidance. The Guidance for each KPI includes some combination of the following sections:
- Calculation & Scope: Explains how to calculate your answers to the KPI question.
- Background Information: Describes the organizations and publications that contributed to the guidelines of the KPI and provides links to further information.
- Definitions: Defines the terminology used in the KPI question.
- Certifications, Standards, & Tools: Helps you relate the KPI to an existing standard or tool you may be using.
Once you've answered all KPI questions, a popup prompts you to submit the survey. Once you have sent the survey, your answers are only visible to the customer whose survey you are responding to. No one else can see your responses. If necessary, you can edit your answers at any time until the due date.
You can volunteer to provide a success story if you want to. Please also sign off that you understand the scope of assessment, and provide the contact information of an executive who can sign off on the accuracy of your responses. Then submit the form to complete your survey submission.
After submitting your survey, you can view your supplier scorecard, which rates your performance on the entire survey and on each KPI. The scorecard also includes your ranking against other suppliers, who are anonymized on the scorecard. Please note that benchmarking data is provided only after 5 suppliers have submitted the survey.
To see the final comparison, please check the scorecard again after the survey has ended.
Find and Participate in Additional Surveys
If you haven't received a survey, or if you supply additional products not covered by the surveys you have received, you can search the list of available surveys and choose to participate in one or more additional surveys. To do so, choose the Find Survey button on top of the survey list.
Search for a keyword and select the customer, select the survey you find, and then click the Add button to add yourself to the survey. The survey will appear as an additional survey in your survey list.
Decline a Survey
If you think a survey you received doesn't apply to you, you can decline it. To decline a survey, open it and choose the Decline Survey button. You are then given the option to find and participate in other surveys as described above.
Your customer will be informed that you have declined the survey and can either approve your decision or resend the survey to you if he or she still wants you to complete it. Please note that after your customer has resent the survey to you, you cannot decline it again.
View and Download Supplier Scorecards
Supplier scorecards indicate your overall score for a survey as well as your score for each KPI. If at least 5 suppliers participated in the survey, you can also view the overall average score, average score for each KPI, and your ranking against the other suppliers. With this information, you can work to improve your score for the next sustainability assessment.
Here's how to view and download your supplier scorecard for a survey you've taken:
1. Log on to SAP Product Stewardship Network at https://psn.hana.ondemand.com/login.jsp.
2. Click the Take Surveys tile.
3. Open the scorecard for the desired survey.
4. View your scorecard online or download it in PDF format to view it offline.
Supported Browsers: See SAP Note 1762855