Dear Community,
we have an error on our ITS Service Template where we couldn´t have a solution. We hope that you guys can help us.
Following Problem:
When you first logon into the scanner and go through the menu, the scanner will freeze in step 3.
1.
https://megaupload.nz/37Q60bTcmd/1_jpg
2.
https://megaupload.nz/65Qb06T8me/2_jpg
3.
https://megaupload.nz/26Q303Tam7/3_jpg
https://megaupload.nz/5dQc02Tcmd/4_jpg
After the 2nd Logon the Scanner resolution is working and the transaction can be openend.
1.
https://megaupload.nz/4eQ702T8m7/5_jpg
2.
https://megaupload.nz/94Qb0fTem7/6_jpg
3.
https://megaupload.nz/AaQ902T3m7/7_jpg
Any help would be helpful.
Thank you in advance,
Jan-Ole Honsel
Attached some informations about ITS Settings.
~THEME 99
~ITSMOBILE 1
~TRANSACTION YLM00
~ITSMOBILEELEMFACTOR 6
~ITSMOBILEELEMUNITS px
~GENERATEDYNPRO 1
~SOURCES y_service_borg,itsmobile
~POPUPS 1
~USERTIMEOUT 0
~TIMEOUT 5400
~LANGUAGE EN
~CLIENT 200
~DYNPRO_COMPRESSION 1
~ITSMOBILEMSGSOUND 1
We are using Motorolo MC9190 / MC9200 Scanner with a Naurtech Client on it.