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Dear Community,

we have an error on our ITS Service Template where we couldn´t have a solution. We hope that you guys can help us.

Following Problem:

When you first logon into the scanner and go through the menu, the scanner will freeze in step 3.

1.

https://megaupload.nz/37Q60bTcmd/1_jpg

2.

https://megaupload.nz/65Qb06T8me/2_jpg

3.

https://megaupload.nz/26Q303Tam7/3_jpg

https://megaupload.nz/5dQc02Tcmd/4_jpg

After the 2nd Logon the Scanner resolution is working and the transaction can be openend.

1.

https://megaupload.nz/4eQ702T8m7/5_jpg

2.

https://megaupload.nz/94Qb0fTem7/6_jpg

3.

https://megaupload.nz/AaQ902T3m7/7_jpg

Any help would be helpful.

Thank you in advance,

Jan-Ole Honsel

 

Attached some informations about ITS Settings.

~THEME    99

~ITSMOBILE    1

~TRANSACTION    YLM00

~ITSMOBILEELEMFACTOR    6

~ITSMOBILEELEMUNITS    px

~GENERATEDYNPRO    1

~SOURCES    y_service_borg,itsmobile

~POPUPS    1

~USERTIMEOUT    0

~TIMEOUT    5400

~LANGUAGE    EN

~CLIENT    200

~DYNPRO_COMPRESSION    1

~ITSMOBILEMSGSOUND    1

We are using Motorolo MC9190 / MC9200 Scanner with a Naurtech Client on it.

 

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