Objective: Display the number of open incidents (Snapshot of incidents having one of the statuses : Created,Open, New and In Process )
Answer: Use the DP_ITSM data provider and a PIE_CHART with the metrics: Number of Open Tickets
- Set Time Frame: Period/Resolution. (ex: Last Month / Month).
- Select the PIE_CHART renderer.
- Select the DP_ITSM data provider.
- Select the metric
- Select the transaction Type ( ex : SMIN )