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Objective: Display the number of open incidents (Snapshot of incidents having one of the statuses : Created,Open, New and In Process )

Answer: Use the DP_ITSM data provider and a PIE_CHART  with the metrics: Number of Open Tickets

Examples:


Steps

  1. Set Time Frame: Period/Resolution. (ex: Last Month / Month).
  2. Select the PIE_CHART renderer.
  3. Select the DP_ITSM data provider.
  4. Select the metric
  5. Select the transaction Type ( ex : SMIN )

Results: 




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