• The login screen might not even come up.
• If it comes up, the SAP GUI window hangs after the credentials were provided.
• It may take a long time for any error message to appear, if any.
• The SAP GUI can connect to other backend systems.

Possible root cause:

• SAP server is in a standstill situation.

Possible solution:

• BC-CST-DP must be involved to analyze what could be happening at the SAP server. The SAP KBA 2456237- Standstill Analysis Preparation Guide lists all information required for the troubleshooting.

SAP Support component:

• BC-CST-DP