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SAP Contact Center provides an advanced, all-IP communication solution for multichannel contact centers and contact-intensive, multisite organizations. It replaces traditional communications systems hardware with a software-based IP telephony solution that can help make your staff’s interactions with customers and partners more effective.

With SAP Contact Center, you can:

  • Manage your organizational resources across functions and locations and better leverage organizational know-how

  • Give your customers a smooth, consistent experience across all avenues of contact, including voice, e-mail, chat, text messaging, and fax

  • Reduce your total cost of ownership

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